This is a small shop and family business and we depend on the income from our site to pay medical costs and everyday living expenses so we cannot offer a refund for any reason. Every item offered on our website is custom made. Once Item(s) are shipped there is no refund or exchanges. We are happy to replace any damaged items during shipping. All items are shipped that are well wrapped and require a signature by priority mail, UPS, DHL, or FeEx. All garments are hand sewen and so please do not expect perfect manufactured factory stitching. Every item is made with love and care and by hand.